Seasonal Topics and Frequently Asked Questions

Seasonal Topics and Frequently Asked Questions

 

Below is a summary of our seasonal topics

BANK HOLIDAY OPENING HOURS
Use the links below for the service you require:
Dog Warden Service
Pest Control Service
Customer Service Centres and other buildings

BANK HOLIDAY BIN COLLECTIONS
Using the links below will help you find your revised collection dates.
Waste and Recycling (green and black)
Garden waste (brown)

SCHOOL HOLIDAY ACTIVITIES AND OTHER FUN EVENTS
Want to find out what is happening in the Breckland area and what you can get involved in?
Follow the links below:
Arts Development projects, galleries and museums, youth arts and funding
Holiday Activities Wonderful Wildlife, Freestyle Rural Sports Program
Sports Development club/coach, village games, Sportivate, disability sports and award schemes
Cycle Breckland 2013 Breckland’s first family cycling festival

LEISURE ACTIVITIES AND FACILITIES
Breckland has a wealth of leisure activities, with something for everyone. Please visit our Communities page or our Leisure Facilities page for further information.

SUMMER OPENING TIMES FOR RECYCLING CENTRES
Visit Norfolk County Council’s Waste and Recycling page for further information.

UNABLE TO TAKE YOUR BULKY ITEMS TO A RECYCLING CENTRE?
We offer a chargeable collection service for some larger household items. Visit our Environment and Waste, bulky items page for further information.

GARDEN WASTE BINS
Spring is here! Have you thought about having a garden waste bin? Visit our Environment and
Waste, garden waste page.

FOOD HYGIENE COURSES
Develop a firm grasp of the importance of food safety systems, techniques and the procedures involved, an appreciation of food safety hazards and the confidence and expertise to deliver food safely to your customers. Please see our food hygiene training page for further information.

For further news articles and events visit our homepage. 

 

Below is a summary of our day to day frequently asked questions

1    Q     How do I make a payment?
  A Visit our Pay for it page.
     
2 Q I would like to register a change of address.
  A Visit our Report it page - Change of Address.
     
3 Q Should you have an Emergency between 6pm and 8am when the office is closed.
  A Contact 01522 782246 to speak to an adviser handling emergency calls for a number of Breckland Council departments.

However, if you are a Flagship tenant you might initially want to contact Flagship Response to discuss your emergency.

You can also visit our emergency planning page for other helpful contact numbers.
     
4  Q How do I put my name on the Housing Waiting List with Key Select?
  A Registration for the Scheme is done via on-line application. Visit www.brecklandhousing.co.uk to register. If you are homeless and/or need housing advice visit our Housing page.
     
5 Q How do I apply for housing or council tax benefit?
 

A

 Visit the Anglia Revenues Partnership website to complete an electronic claim form or contact us to arrange a call from a Benefit Assessor.

The Money Advice Service is here to help everyone understand and manage their money better. The service is independent, set up by the Government and paid for by the financial services industry.
6 Q How do I advise housing benefits of my change of circumstances?
  A Visit the Anglia Revenues Partnership website – change of circumstances.
     
7 Q I am a Flagship Housing tenant and need repair(s) done to my property.
  A You can call 0808 168 4555 or visit Flagship Housing Group for information.
     
8 Q How can I dispose of my bulky items?
  A Visit our Environment and Waste, bulky items page.
     
9 Q How do I report a fly tip?
  A  Visit our Report it page - fly tip. 
     
10  Q  How do I report a road problem (e.g. pot holes, street lighting, verges)?
  A  Visit Norfolk County Council's website, highways page as they are responsible for this type of maintenance.
     
11 Q  How do I apply for a bus pass?
  A  Visit Norfolk County Council's website or call 0344 800 8020 for information.
     
12 Q  How do I apply/renew my blue badge? 
  A  Visit Norfolk County Council's website as Blue Badges are issued/renewed by them.
     
13 Q  I am experiencing a nuisance, e.g. pests, noise, who do I contact?
  A  Visit our Environmental Health, environmental protection page for further details.
     
14  Q  I have lost my dog/I have found a stray dog, who do I contact?
  A  Visit our Environmental Health, environmental protection page for dog warden services.
     
15 Q  Am I on the electoral register?
  A  Contact us and we can check for you. Alternatively, if you want to register, or request a postal or proxy vote, visit our Electoral Services page where this can be done on-line.
     
16 Q Are you vulnerable or elderly and need an emergency personal alarm (formerly known as Piper Alarm)?
  A Please visit Flagship Housing Association's website, their Telecare page has further details.
     
17 Q/A FLOODING
    My property is flooding, who do I call?
See Breckland Council's Land Drainage page.
For non-emergency flooding issues due to surface and ground water, i.e. a blocked ditch, who do I call?
Norfolk County Council, as Lead Local Flood Authority, is responsible for co-ordinating the management of local flood risk. See their Flood and Water Management page.